Cesino Privacy Policy — How we keep your information secure

1 Introduction & Commitment

Cesino (cesino.vu) takes your privacy extremely seriously. This Privacy Policy explains in detail what information we collect, why we collect it, how we store it, and what measures we take to protect your data.

Using any Cesino service means you have read and agreed to this Privacy Policy. We want you to know where your information goes and how it is used — there is nothing hidden.

This policy is written in Bangla so that Bangladeshi users can understand it easily. If you have trouble understanding any part, please contact Cesino support.

2 What information we collect

Cesino collects two types of information — what you provide yourself and what is generated automatically when you use the platform.

Cesino only collects information necessary to provide services. We do not ask for excessive or unnecessary data.

3 Purpose of Data Collection

Cesino collects information for specific purposes. Each purpose is explained below:

• Account management: Your information is used for registration, login, and account security.
• Identity Verification (KYC): Identity documents are verified to confirm age and prevent fraud.
• Payment Processing: Financial information is required to process deposits and withdrawals accurately.
• Customer service: Contact information is used to resolve your complaints or issues.
• Security: To detect and prevent suspicious activity.
• Legal obligations: To comply with applicable laws and regulatory requirements.
• Service improvement: Analysing user experience to improve the platform.

4 Data Sharing Policy

Cesino does not sell or rent your personal information to third parties — this is our core commitment. However, information may be shared in the following limited circumstances:

• Payment Provider: Your payment information is shared with the relevant payment gateways to process deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Legal obligations: Information may need to be provided in response to court orders or government directives.
• Fraud Prevention: In cases of serious fraud, information may be provided to law enforcement agencies.
• Technical service providers: Limited data may be shared with trusted technology partners for hosting, analytics, and security services.

5 Cookies & Tracking Technology

Cesino uses cookies and similar technologies on the website. These help ensure smooth platform operation and improve your experience.

• Essential cookies: Essential for login sessions and security. Without them, the platform cannot function properly.
• Functionality cookies: Used to remember your preferences such as language settings.
• Analytics Cookies: To understand how many users are viewing which pages — completely anonymous data.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

6 Technical Data Security Measures

Cesino uses industry-leading technology to protect your data. Security is not an optional feature — it is part of our core infrastructure.

• SSL/TLS encryption: All communication between the website and servers is encrypted with 256-bit SSL.
• Database Encryption: All stored data is also encrypted at the server level.
• Two-Factor Authentication (2FA): Two-factor verification for enhanced account security.
• Regular Security Testing: Regular security audits are conducted by independent third-party experts.
• Access control: Among staff, only those who need access are authorized to view information.
• PCI DSS compliance: International security standards are followed for payment card information.

7 Data Retention Period

Cesino does not keep your information longer than necessary. Retention periods depend on the type of data and legal requirements.

• Active account data: retained for the full duration the account remains open.
• Transaction data: 5–7 years, as required by financial regulations.
• Inactive account data: deleted 3 years after the last login.
• After account closure: Certain information may be retained for up to 2 years in accordance with legal obligations.

Once the retention period expires, data is securely deleted or permanently anonymised.

8 Your Rights

As a Cesino user, you have several rights over your own information:

• Right to Access Your Data You have the right to know what information Cesino holds about you. You can request a copy of your data through support.
• Right to Rectification You have the right to correct any inaccurate or outdated information. Updates can be made through your account settings or by contacting support.
• Right to Erasure You can request deletion of your information unless there is a legal obligation.
• Right to Object to Processing You can object to the use of your information for any specific purpose.
• Right to Data Portability You have the right to receive your information in a structured format.

To exercise these rights, contact the Cesino support team. We aim to respond within 30 business days.

9 Protection of Minors' Data

Cesino strictly serves only individuals aged 18 and above. We do not knowingly collect any information from minors.

If parents believe their minor child is using Cesino, please inform the support team immediately.

10 Policy Changes & Updates

Cesino may update this Privacy Policy from time to time due to legal changes, new service additions, or platform improvements.

• Significant changes will be notified via email or platform notifications.
• The date of each update will be noted at the top of this page.
• Continued use of Cesino after any changes takes effect will be considered acceptance of the updated policy.

Check back on this page regularly to stay up to date with our latest policy.

11 Contact & Complaints

Send any privacy questions, complaints, or requests to exercise your rights through:

We take every privacy complaint seriously and strive to resolve it quickly.